Frequently Asked Questions
Everything you need to know about your Flower Knows experience, from shipping to our fairytale collections.
Does Flower Knows ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by destination, and tracking information will be provided via email once your order has been dispatched.
Are Flower Knows products cruelty-free?
Absolutely. We are committed to ethical beauty practices. None of our products or ingredients are tested on animals.
What is your return policy for makeup products?
Due to hygiene reasons, we only accept returns on products that are unopened, unused, and in their original packaging within 14 days of receipt. If your item arrives damaged, please contact our support team immediately.
How can I track my order?
Once your order is shipped, you will receive a confirmation email containing a tracking number and a link to our carrier's website to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options like Apple Pay and Google Pay for a seamless checkout experience.
Are the intricate designs on the palettes durable?
Yes, our packaging is crafted with high-quality materials and advanced 3D molding techniques to ensure that the fairytale-inspired designs remain beautiful even with daily use.