Returns & Exchanges Policy
At Flower Knows, we want you to be enchanted by your purchase; if you are not completely satisfied, we accept returns of unopened and unused products within 30 days of delivery. Due to hygiene reasons, we cannot accept returns on items that have been opened or swatched.
Initiate Your Request
Contact our customer support team at [email protected] with your order number and the reason for your return to receive a Return Authorization.
Secure Packaging
Carefully pack the unused items in their original aesthetic packaging and include all decorative inserts to ensure the products are protected during transit.
Ship It Back
Affix the provided shipping label or use a tracked carrier of your choice to send the parcel back to our fulfillment center.
Receive Your Refund
Once our team inspects the returned items, your refund will be processed back to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing